Rates

Pay As You Go


Please note that all of our Pay As You Go options are charged in 15 minute increments with a minimum charge of one hour.

For Fire, there are no Pay As You Go options. Please see our Retainer Packages section for charges for these services.
For Air, Somerstime charges £25.00 per hour.
For Earth, Somerstime charges approximately £25.00 per hour. However, for these particular services prices are dependent on other factors.
For Water, Somerstime charges between £30.00 and £40.00 per hour, dependent on whether the service we are providing you with, require the use of specialised systems and/or a higher degree of technical knowledge.

Retainer Packages


These packages provide you with the guarantee that we will be available to you for the number of hours or calls that you have purchased each month. For this reason, hours cannot be rolled forward and any unused hours will be lost. However, we record the number of hours used/calls taken/sent each month, and for clients regularly using more or less than their billed package, we will recommend the most cost-effective alternative. Please note that any hours used over and above your package will be billed at our standard hourly rate (for fire, see table below).

Fire covers our call answering services.  We have recently simplified the pricing on this and the charges are as follows:
Item Includes Price Additional Costs
Month’s Call Answering Calls sent via email and/or text £35.00 Calls are charged at 70p per minute
Text Message of call Included FREE  None
Patching calls through Passing call through to you 0.95p per call None unless calls regularly exceed 20 minutes

Please note that the above prices also include an end of day summary, which will be emailed through to you after 18:00 hours.

Retainer packages are discounted based on our standard rates, as follows:
Package Number of Hours Discount
Silver 10 hours per month 5% discount (£23.75 Air/Earth & £28.50-£38.00 Water)
Gold 20 hours per month 7.5% discount (£23.13 Air/Earth & £27.75-£37.00 Water)
Platinum 30 hours per month 10% discount (£22.50 Air/Earth & £27.00-£36.00 Water)

Any of these packages can be given as a gift. Please see our Gift Vouchers Page for further information.
Any “Out-of-Pocket” expenses, which could include postage, couriers, stationery, telephone calls, printing and travel disbursements will be charged to the client as agreed, and will be detailed on the final invoice.